Important Maintenance Request Guidelines
In an effort to avoid confusion and to create a uniform process with regard to notifying us of maintenance issues, we ask that you contact us in the following manner.
In accordance with your Lease, the Property Management Agreement with owners and Realty Solutions Policies & Procedures; the following rules are in effect for repairs and maintenance request:
- Tenants must formally communicate maintenance requests in one of two ways;
- Go to Realty Solutions’ Online Web Tenant Portal
- if you do not have a log-in please call the office – one will be set it up for you
- if you do not have email, see below…
- Call toll free 1-855-547-4700 extension 1
- if it is an emergency dial 1-855-547-4700 extension 9
- an emergency is an immediate Safety, Dangerous or Habitability issue
- Go to Realty Solutions’ Online Web Tenant Portal
- When communicating the issue, always;
- state your name and unit number/address
- state clearly the issue or request
- leave a return phone number
- The owner has first-right of refusal for all repairs and will be contacted to approve said request
- if it’s NOT approved = you have the option to repair it yourself with proper approval and coordination from our office staff
- if it IS approved = you will be contacted under these rules
- Tenants are responsible for the first $100 (deductible) for repairs that are not “normal-wear-&-tear (see exemptions below
Exceptions:- Federal, State, County and Local Government codes and regulations
- Safety and Habitability issues
- Prior written agreement between landlord & tenant (i.e. specific lease)
MAINTENANCE FORM
Fill out the form to the right and we will address your maintenance issue. If it is after hours, please call 1-855-547-4700.
- Emergency issues = please note; fired/water/legal concerns should also be directed to the proper authorities immediately
- All non-emergencies are treated within a 24 hour period and usually during normal business hours Monday thru Friday 9-4
Please follow these procedures. By doing so you will help expedite your request and repair issue. Thank you for your cooperation.
Important
Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.
Release of Key
I understand that if I do not authorize a release of a key to a vendor, I will need to be available to give the vendor access to the property.