Owner Benefit Package

I never leave a negative review, but I would leave zero stars if I could. We signed a lease with Realty Solutions in Sept 2024, and it was quite possibly the biggest mistake I've ever made. We moved into our apartment only to find out one month in that it was infested with roaches. We reached out to maintenance multiple times to rectify this issue, and we were told that any pest control services had to be paid for by us. That already felt absurd, but we paid for it anyway because we were desperate. The roach infestation never got better, and they refused to treat the remainder of the building. I spent over $1,500 out of pocket on pest control expenses. After 8 months of living with roaches all over my kitchen, no matter how much I cleaned it, I had enough. I reached out to break my lease early. They agreed to break the lease on the condition that they found a new tenant. They ended up finding a new tenant and even asked us to leave earlier than anticipated. Fast forward to September, and they are charging my account for September's rent. Meanwhile, a new tenant has been secured and has already moved into the unit. I send them every screenshot I have to prove that they had approved of us moving out Sept 1st, that they had secured a tenant, and that they mentioned nothing of owing any further rent. Radio silence. I haven't heard from them in weeks. I am now $2000 in debt because they refuse to answer my emails but keep charging my card for rent while there already was a tenant living in and paying rent for said apartment. I tried disputing the charges, freezing my account, and even filed a complaint with the better business bureau. I also threatened them to take action with a lawyer. Again - radio silence. At this point, this feels like theft. Stay far, far away from this business. They are con artists.

Maintenance is a joke, can’t get ahold of them directly. Have been dealing with a broke shower for 4 days now. Awful service and they don’t care

No I am not happy with Realty Solutions. I miss the personal customer service we had with Atlantic Realty Management.

Everyone I’ve worked with has been professional, friendly, and truly cares about their clients. Great company, great team — highly recommend!

Brian is great! Super knowledgeable! Truly a go to in the industry!!! Reliable and professional!

Very professional and informative.

Brian and his team have been wonderful to work with! They are very knowledgeable and helpful to my specific questions and needs! Highly recommend working with this company!

I went to view 265 W Greenwich on Sunday October 12, 2025. I got the key out of the lock box and when I put the key in the tumbler just just spin and spin. I couldn't get in! Of course you cannot reach a person since it was the weekend. Forget about texting because that's an AI. I went to view the property today October 16, 2025, with a friend, today there wasn't a lock box anywhere to be found. How can you rent a place when you can't get in to? After several frustrating days of not getting into the place, we finally got in on October 17, 2025!! It was worth the wait.

Realty Solutions is the absolute best management company. The level of service received by everyone at Realty is top notch. I highly recommend Realty Solutions for your property management needs.